Below are some frequently asked questions that our Luxury Travel Specialists are asked on a daily basis. Should we not answer your specific question or query below please do not hesitate to contact one of our team members at CustomerService@LVLuxuryTravel.com
How long is my quote valid for?
Quotations and itineraries are subject to availability unless advised otherwise at time of quoting. Please note there is a possibility that elements of your quotation may increase and therefore your holiday price is subject to re-confirmation at the time of booking. Please see our terms and conditions for further information on guaranteeing your holiday price.
What deposit is required?
A 10% deposit is required at the time of your booking. The remaining balance is due 8 weeks prior to your vacation departure. Exceptions are as follows:
- Bookings made within 8 weeks of departure will require full payment as quoted at the time of booking.
- For all bookings departing in December, full payment will be required 10 weeks prior to departure.
How do I pay?
We will send you an invoice within 7 days of confirming your booking and a contract will exist when this invoice has been issued. Nonpayment or late payment of your outstanding balance may result in your booking being treated as cancelled by you, in which case cancellation charges will be unfortunately incurred.
When will my balance be due?
The balance due date is eight weeks prior to departure. If you are traveling in the month of December, your final balance is due 10 weeks prior to your departure.
Can I pay by credit card?
Yes, there is a 3% fee for all credit and debit card transactions.
When will I receive my travel documentation?
Once we have received your full payment we will send your full travel documentation approximately 14 days before departure.
What are the check in times for my flights?
You must check-in at least 2 hours before take-off time for most flights unless you have pre-allocated seats as the airline allocates seats on a first come first served basis, we advise you to check-in as early as possible.
Please check your flight times carefully on your tickets, as these are subject to change and may vary from those on your confirmation invoice. Click through to “Tickets and Other Documentation” in Important Information.
Do I need travel insurance?
We believe that it is essential to take out insurance when you go on holiday and we strongly recommend that to do so be in your interest and that of your family.
We also ask that you provide us with details of your insurer and the policy number to assist you in the event of an accident or emergency abroad.